Our company is CH Marine Ltd, trading as Waterproofs.ie.
Company Reg: No 298371. Registered office: Nautic House, Marsh Road, Skibbereen, Co Cork, Ireland. P81 R230.
If you are unhappy with your purchase in any way. No problem, simply return the order and we'll be very happy to exchange or refund it.
Please return the whole order or any items not required in their original condition and packaging, carriage paid and within 30 days of you receiving your order. Refunds are issued less the delivery charge and within 3 days of receipt at our premises.
If you return an item because it is faulty or incorrectly supplied
We will exchange or refund the item(s) in full including the delivery charge and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance - in most instances we will instruct our carrier to collect on our account.
How to return an order
Please Login and select 'Orders' from the dropdown menu in the 'Account 'Tab - Find the Order you wish to return, click 'Return items?', complete and submit a Returns Form and you have complete the return notification. You may track the status of your return by clicking 'Returns' in the 'Account' menu.
Returns may be delivered by courier or dropped to any CH Marine. For large item returns, please contact us so we can help arrange the most cost-effective means of return shipping.
We accept payments via PayPal and Debit and Credit Cards payments from most major banks. Credit & Debit Card payments are directed to one of our secure, payment gateway providers such REALEX or STRIPE. Here your card information is processed in the highest security, PCI DSS Level 1 compliant environment. CH Marine trading as Waterproofs.ie does not retain your credit card details in any form.
Prices may be displayed in Euro and certain other currencies by selecting the currency type from the dropdown tab at the top of the home page. Prices displayed in currencies other than Euro, are converted at mid-market exchange rates and should be considered as a guide only. All payments whether from Ireland or overseas are settled in Euros. Customers paying from non-Euro banks may ultimately find minor differences in the amount settled in their home country depending on the exchange rate applied by their own bank.
Vat Rates are determined by the delivery destination
Ireland & EU delivery addresses -VAT 23% applies
UK delivery addresses – VAT 20% applies
All Non-EU & UK delivery addresses VAT Zero Rate applies
Note: Most Children’s clothing is VAT Zero Rated
For EU Business Customers submitting orders with valid EU Vat numbers, VAT is zero rated.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All goods supplied are covered by the standard manufacturer’s warranty. If an item is faulty, please return it to us with a covering letter. We will then arrange to either credit you or replace the goods, whichever you prefer. None of the above affects your statutory rights. To make a warranty enquiry, please email us at firstname.lastname@example.org or alternatively, you can call on +353 21 4315700 or write to us at Waterproofs.ie, c/o CH Marine, Nautic House, Marsh Rd., Skibbereen, Co. Cork, Ireland. P81R230
We have a passion to achieve the best in customer service and promise to work tirelessly to resolve any differences which may occur between you, the customer and we, as the supplier in the rare event that we are unable to reconcile a dispute of any nature, please understand the Laws of the Republic of Ireland will apply.